rePotme Phalaenopsis Dark Classic Orchid Mix (Mini Bag)

Live plants will experience stress from shipping conditions (lack of light, reduced airflow, and physical movement). Please watch your order's tracking and ensure someone is available the day of delivery to immediately retrieve the package; plants cannot survive being outside in extreme weather. Please open your package immediately and provide an appropriate amount of water and light. It is normal for the soil to be dry and leaves to be limp, it may take up to 2 weeks for your plant to adjust to its new environment. We strongly suggest you do not repot your new plant (this will cause additional stress) for at least one month after it arrives.

Shipping without a heat pack and/or upgraded shipping is at the buyer's sole risk and all such sales are final with no refund/return/exchange. Customers concerned about cold damage should consider waiting until daytime temperatures are above freezing before ordering or request a hold on their order in advance.

If you feel all or part of your order has arrived damaged, please be sure to follow the steps below to apply for a refund or replacement. Once we have received ALL of the requested information, your case will be reviewed within 48 hours.  If a refund or replacement is approved, you will be notified by email shortly thereafter.

1.
Within 24 hours of receipt of your package, please email 3 photos of the damaged plant or pot as described below, as well as a photo of the shipping box to s.m.smith0807@gmail.com.
2.
Please include your order number in your email.

We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.